As UX strategy consultants, we support you in sharpening UX goals, roles, and priorities so that decisions within the product team become transparent, aligned, and actionable. Together, we translate user and business requirements into a clear UX roadmap – including priorities, responsibilities, and next steps for research, development, and delivery.
UX Training
UX competence does not come from slides, but from applying methods in a real work context. In our UX training, we guide you step by step: we moderate sessions, demonstrate methods live, let your team work directly on their own challenges, and provide structured feedback. Together, we develop templates and routines for user research, testing, and interpretation – including transfer into backlog/roadmap and proper alignment with stakeholders. The training is hands-on and tailored to your roles. Result: greater confidence in UX methods and faster, jointly supported product decisions.
In addition, through the HOLY UX Academy we offer a dedicated UX research online course. The platform is structured as a freely accessible video playlist and is complemented by downloadable learning materials. This allows us to provide practical UX knowledge on-demand, independent of live training sessions.
UX Consulting
Our UX consultants support you in preparing and securing well-founded UX decisions for digital products, services, and complex service ecosystems. Together, we clarify the target vision, user groups, and usage context, analyze the customer journey and touchpoints, and validate concepts or prototypes. The focus is on translating insights into concrete next product decisions – e.g., prioritized action options, requirements, research and test plans, or clear decision documents for stakeholders. In a short initial conversation, we clarify which decisions are upcoming and which deliverables are most appropriate.
UX Strategy Workshops
We facilitate your UX strategy workshop remotely or on-site in the DACH region and work with you to define a shared UX vision for the customer journey and digital ecosystem. Depending on goals, participants, and scope, we document outcomes in the appropriate format, such as key moments and dependencies, prioritized levers by impact/effort, UX principles, and concrete next steps for research, concept development, and implementation. Result: stronger team alignment, fewer subjective debates, and a clear foundation for prioritized decision-making.
User Insight Repositories
SKOPOS NOVA ensures that your user research insights remain findable, comparable, and usable within a user insight repository (research repository/insights database) instead of disappearing in folders or slide decks. We support you in selecting, implementing, and structuring the system (taxonomy, templates/insight cards, linking to journeys & touchpoints) and establish appropriate ResearchOps frameworks (roles & access, maintenance and quality processes). Result: consistent, evidence-based decisions for product, roadmap, and stakeholders – and less duplicate work because existing insights can be reused in daily work.
Expert Review
We conduct an expert review as a UX audit/usability audit so you can quickly see where the UX breaks from both a user and business perspective – e.g., before releases or when there are differing opinions within the team. We evaluate key usage scenarios, information architecture, interaction and clarity, as well as journey breaks and unnecessary steps. You receive a prioritized list of findings with justification (quick wins vs. larger issues), followed by a short alignment session to ensure next implementation steps are clear.
Create orientation: UX Strategy Workshop
Start here when goals, priorities, or a UX vision are not yet defined. We structure decision needs and create a shared foundation for product, UX, and stakeholders.
Find weaknesses quickly: Expert Review
An expert review (UX/usability audit) reveals where existing solutions fail from a UX perspective – without setting up a full usability test.
Secure decisions: UX Consulting
Suitable when ongoing UX decisions need to be structured, prepared, validated, and contextualized.
Make knowledge usable: User Insight Repositories
Help ensure that existing research is not lost but systematically fed back into decision-making.
Build competence: UX Training
Strengthens teams to confidently apply UX methods in daily work and integrate them consistently into product processes.
THERE CAN’T BE GROWTH WITHOUT CHANGE
Our mission is to help companies reach higher levels.
Because we take bad UX personally.
Who are our UX services particularly suitable for?
Our UX services are primarily aimed at UX researchers, product owners/product managers, and UX/UI teams who want to better support decisions for digital products and services. Stakeholders from development, marketing, or customer experience are often also involved – especially in customer journey mapping and complex digital ecosystems. When multiple departments collaborate, clear formats and a shared decision logic help quickly align on a common direction and prioritized next steps.
How do I know whether I need UX Consulting or a UX Strategy Workshop?
UX Consulting is suitable when you need ongoing support for specific decisions – e.g., setting up a research plan, analyzing/synthesizing data, or product decisions along a journey. A UX Strategy Workshop is ideal when you want to define direction, vision, and priorities in a short time frame, for example before a redesign, during reorganization, or when starting a new initiative. Often, a combination works best: workshop for alignment and UX roadmap, followed by consulting for implementation and validation.
What does an expert review add if we already have user feedback?
An expert review (UX audit/usability audit) complements existing user feedback with a structured expert evaluation across typical usage scenarios. It often reveals issues that are not clearly visible in tickets, analytics, or feedback lists (e.g., clarity, consistency, missing expectations, or unnecessary steps). The result is a prioritized list of findings with explanations and concrete improvement recommendations that can directly inform the next iteration.
How does a user insight repository support our daily work?
A user insight repository (research repository/insights database) centralizes research findings and makes them findable, comparable, and reusable instead of scattered across presentations or drives. Teams can quickly check what is already known about target groups, journeys, touchpoints, or features. This reduces duplicate work, improves cross-team alignment, and makes it easier to justify decisions with user evidence (e.g., for roadmaps, stakeholders, and prioritization).
Can you support customer journey mapping – across multiple touchpoints?
Yes. Especially for journeys across multiple touchpoints (e.g., web, app, service, support), a structured approach helps all stakeholders build a shared understanding of user goals, expectations, and problems. Depending on the situation, this can start with a UX strategy workshop and be complemented by UX consulting (e.g., analysis/validation) or a user insight repository (knowledge base). This results in a robust shared view that can be translated into prioritized actions and decisions.
What is the difference between UX training and “learning by doing” in a project?
UX training provides a structured foundation: methods, common pitfalls, quality criteria, and a shared team vocabulary. “Learning by doing” is valuable but without guidance often leads to inconsistent approaches, non-comparable results, and avoidable iterations. A training at the beginning is often ideal to establish standards and routines (e.g., research, testing, analysis). Afterwards, UX consulting can support application in daily work and assist with concrete decisions.
How quickly can we start and what do you need from us in the initial contact?
We start with a short introductory call. In it, you outline goals, context, timeline, and available materials (e.g., journey maps, prototypes, research reports, backlog/roadmap). Based on this, we propose a suitable approach with clear next steps, meaningful deliverables, and realistic effort. If not everything is available yet, an overview of the current situation and upcoming decisions is sufficient.
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