UX STRATEGY & UX CONSULTING

UX CONCEPT &
UX DESIGN

We develop UX concepts and clickable prototypes together with you that structure requirements, clarify user flows, and make complex processes understandable. This results in design decisions that can be tested and aligned early – helping your team reach a consistent solution for digital products, services, and processes faster.

When do you need what?

Requirements are still unclear: Concept Workshop or Ideation & Design Thinking
We structure the problem space, user requirements, and options and develop initial viable solution approaches.

Product decisions need to be made: Design Sprint
We help you quickly validate assumptions through prototyping and testing and create a solid decision basis.

Holistic view of services: Service Design
We structure journeys, processes, and touchpoints across system boundaries and make breakdowns and leverage points visible.

Concept validation: Prototyping
We make concepts testable and provide feedback on clarity, flow, and interaction from realistic usage situations.

Testimonials
Your success story drives us.

Stadtwerke Bonn

UX Testing

Thanks to SKOPOS NOVA’s flexible and professional approach, we were able to implement UX testing for our BONNmobil app perfectly, both in terms of time and cost, within the tight project schedule.

„T“telecom
Simon Brand, Stadtwerke Bonn,
Marketing Manager Communications Marketing

Vaillant Group

Usability, specific recommendations for action

We have enjoyed working with NOVA for many years. The usability of our apps and web applications has been significantly improved thanks to specific recommendations for action. Till Winkler’s team is professional, flexible and enjoys its work. It is a pleasure to work with them.

„Air Up
Daniela Jargon, Vaillant Group,
Senior Manager Market Research

Stadtwerke Bonn

UX Testing

Together with the federal city of Bonn, we will develop a mobility app for Bonn and the surrounding region as part of the 2035 Climate Plan. Whether BONNmobil can serve as the basis for connecting all existing mobility services in Bonn was to be evaluated through UX testing and live tests on site. SKOPOS NOVA was the ideal partner for this, professionally compiling test results covering all aspects and enabling us to develop a user-friendly solution in all respects based on the existing BONNmobil app.

„SWB
Georg Bechthold, Stadtwerke Bonn,
Deputy Head of Communications and Marketing

TC GROUP

UX Analyse Shop

The collaboration with SKOPOS NOVA was thoroughly professional and effective. The UX analysis of our shop provided us with valuable, actionable insights. I would recommend SKOPOS NOVA anytime.

„Air Up
Sven Hantke, tcgroup,
Head of Enterprise Business

Air Up

UX Community “Hydration Heroes”

Above all, you (NOVA) stand for flexibility and speed, always being available and quality. With you, we have definitely discovered that the 24/7 feedback channel from the community is extremely important and very beneficial for product development.

„Air Up
Elena Burth at HOLY UX, Air Up GmbH,
Consumer Insights Analyst

Brickmakers

8 concept ideas – 1 prototype

Our colleagues at Skopos Nova created a relaxed and productive atmosphere throughout the design sprint. It was amazing how quickly they familiarised themselves with complex, unfamiliar topics. We look forward to future joint projects.

„Brickmakers
Liana Frei, BRICKMAKERS GmbH,
UX Designerin
Monika Wack, BRICKMAKERS GmbH,
Product Ownerin

MVV

Holistic UX Research

Whether it’s optimising our website or improving the user-friendliness of our timetable applications, the UX experts at SKOPOS NOVA have always helped to meet our customers’ expectations and remove usability barriers with their research and the insights they generate.

„MVV
Michael Albrecht & Hartmut Krietemeyer, Münchner Verkehrs- und Tarifverbund GmbH (MVV)

Telekom

Relaunch success

Together with SKOPOS NOVA, we have successfully relaunched our homepage www.telekom.de.
From the very beginning, the collaboration was very professional, so we felt comfortable at all times. We will continue to rely on Till and Juliana’s technical and methodological expertise in future projects.

„T“telecom
Kevin Krüger, Deutsche Telekom Privatkunden-Vertrieb GmbH,
Usability Experte, Internet Sales & Service

Stadtwerke Bonn

UX Testing

Thanks to SKOPOS NOVA’s flexible and professional approach, we were able to implement UX testing for our BONNmobil app perfectly, both in terms of time and cost, within the tight project schedule.

„T“telecom
Simon Brand, Stadtwerke Bonn,
Marketing Manager Communications Marketing

Vaillant Group

Usability, specific recommendations for action

We have enjoyed working with NOVA for many years. The usability of our apps and web applications has been significantly improved thanks to specific recommendations for action. Till Winkler’s team is professional, flexible and enjoys its work. It is a pleasure to work with them.

„Air Up
Daniela Jargon, Vaillant Group,
Senior Manager Market Research

Stadtwerke Bonn

UX Testing

Together with the federal city of Bonn, we will develop a mobility app for Bonn and the surrounding region as part of the 2035 Climate Plan. Whether BONNmobil can serve as the basis for connecting all existing mobility services in Bonn was to be evaluated through UX testing and live tests on site. SKOPOS NOVA was the ideal partner for this, professionally compiling test results covering all aspects and enabling us to develop a user-friendly solution in all respects based on the existing BONNmobil app.

„SWB
Georg Bechthold, Stadtwerke Bonn,
Deputy Head of Communications Marketing

TC GROUP

UX Analyse Shop

The collaboration with SKOPOS NOVA was thoroughly professional and effective. The UX analysis of our shop provided us with valuable, actionable insights. I would recommend SKOPOS NOVA anytime.

„Air Up
Sven Hantke, tcgroup,
Head of Enterprise Business

Air Up

UX Community “Hydration Heroes”

Above all, you (NOVA) stand for flexibility and speed, always being available and quality. With you, we have definitely discovered that the 24/7 feedback channel from the community is extremely important and very beneficial for product development.

„Air Up
Elena Burth at HOLY UX, Air Up GmbH,
Consumer Insights Analyst

Brickmakers

8 concept ideas – 1 prototype

Our colleagues at Skopos Nova created a relaxed and productive atmosphere throughout the design sprint. It was amazing how quickly they familiarised themselves with complex, unfamiliar topics. We look forward to future joint projects.

„Brickmakers
Liana Frei, BRICKMAKERS GmbH,
UX Designerin
Monika Wack, BRICKMAKERS GmbH,
Product Ownerin

MVV

Holistic UX Research

Whether it’s optimising our website or improving the user-friendliness of our timetable applications, the UX experts at SKOPOS NOVA have always helped to meet our customers’ expectations and remove usability barriers with their research and the insights they generate.

„MVV
Michael Albrecht & Hartmut Krietemeyer, Münchner Verkehrs- und Tarifverbund GmbH (MVV)

Telekom

Relaunch success

Together with SKOPOS NOVA, we have successfully relaunched our homepage www.telekom.de.
From the very beginning, the collaboration was very professional, so we felt comfortable at all times. We will continue to rely on Till and Juliana’s technical and methodological expertise in future projects.

„T“telecom
Kevin Krüger, Deutsche Telekom Privatkunden-Vertrieb GmbH,
Usability Experte, Internet Sales & Service

Selected References
Companies that place their trust in us

 
Telekom Logo
BMW
REWE digital
Miele
Mediengruppe RTL
CEWE
comdirect
AXA

THERE CAN’T BE GROWTH WITHOUT CHANGE

Our mission is to help companies reach higher levels.
Because we take bad UX personally.

FAQ – UX Concept & UX Design

For product owners, product managers, UX researchers, and UX/UI teams who want to structure and validate product decisions and build UX concepts, user flows, and prototypes based on user insights and clear requirements.

When initial ideas or requirements need to be turned into structured UX concepts, user flows, or solution variants before investing in detailed design or development – e.g., to clarify scope, priorities, and open questions.

When a concrete product question needs to be answered quickly and a decision is to be supported through prototyping and testing. On-site, a design sprint typically takes 4 days; remotely, it is often spread over approximately 2 weeks (e.g., with several shorter sessions).

Ideation opens up the solution space and generates multiple solution approaches or variants that can then be prioritized. A Design Sprint focuses on one specific solution that is built as a prototype and tested directly with users.

When not just a single product but an entire service across multiple touchpoints (digital/analog) needs to be considered and improved – especially when handovers, processes, or responsibilities create breaks in the customer journey.

It depends on the goal: from simple wireframes/low-fidelity prototypes for early validation and directional decisions to high-fidelity prototypes for realistic user testing and stakeholder alignment (e.g., before development or release).

After a short alignment meeting, we define goals, scope, stakeholders, and the appropriate approach (e.g., workshop, sprint, or prototyping package). Based on this, we propose a realistic start date and the next meaningful steps.