UX Exploration

In-Depth-Interviews (IDIs)

Discover the invisible drivers of user behavior: our in-depth interviews uncover latent needs and emotional insights of your target group. With valid methods and well-founded analyses, you receive clear recommendations for action that precisely align your product strategies and sustainably promote your business success.

Group discussions

Gain deeper insights into your target group: professionally moderated group discussions help you discover collective opinions, individual differences and innovative ideas. Use the dynamics of the group to gain valuable insights that will make your product development customized and successful.

Personas

Align design concepts precisely with user needs: With vivid, practical personas, you can foster a deeper understanding of your target group in your team. Our customized and data-based profiles help you avoid missteps and improve the user experience in a targeted way – for greater customer satisfaction and sustainable success.

Customer Journey Mapping

Create consistent user experiences: We use customer journey mapping to analyze your touchpoints, identify weak points and optimize key moments. Find out how you can better meet expectations, reduce bounce rates and increase customer satisfaction – for a seamless and compelling customer experience.

UX Communities

Accelerate your product development with continuous user feedback: Our UX Community enables you to flexibly test ideas and prototypes with an exclusive user pool. Benefit from rapid feedback, deep insights and user-centered development – for better products and more efficient processes.

Melanie
UX Research Manger

Melanie Kröger
UX Research Manager

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Dr. Leonie Nowack
Senior UX Researcher

Dr. Leonie Nowack
Senior UX Researcher

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Michelle Baumbach
UX Research Manager

Michelle Baumbach
UX Research Manager

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Florian Tress
Senior UX Researcher

Florian Tress
Senior UX Researcher

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Testimonials
Your success story drives us.

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Telekom

Relaunch success

Together with SKOPOS NOVA, we have successfully relaunched our homepage www.telekom.de.
From the very beginning, the collaboration was very professional, so we felt comfortable at all times. We will continue to rely on Till and Juliana’s technical and methodological expertise in future projects.

Kevin Krüger, Deutsche Telekom Privatkunden-Vertrieb GmbH,
Usability expert, Internet Sales & Service

MVV

Holistic UX Research

Whether it’s optimising our website or improving the user-friendliness of our timetable applications, the UX experts at SKOPOS NOVA have always helped to meet our customers’ expectations and remove usability barriers with their research and the insights they generate.

Michael Albrecht & Hartmut Krietemeyer, Münchner Verkehrs- und Tarifverbund GmbH (MVV)

Brickmakers

8 concept ideas – 1 prototype

Our colleagues at Skopos Nova created a relaxed and productive atmosphere throughout the design sprint. It was amazing how quickly they familiarised themselves with complex, unfamiliar topics. We look forward to future joint projects.

Liana Frei, BRICKMAKERS GmbH,
UX Designerin

Monika Wack, BRICKMAKERS GmbH,
Product Ownerin

Air Up

UX Community “Hydration Heroes”

Above all, you (NOVA) stand for flexibility and speed, always being available and quality. With you, we have definitely discovered that the 24/7 feedback channel from the community is extremely important and very beneficial for product development.

Elena Burth at HOLY UX, Air Up GmbH,
Consumer Insights Analyst

TC GROUP

UX Analyse Shop

The collaboration with SKOPOS NOVA was thoroughly professional and effective. The UX analysis of our shop provided us with valuable, actionable insights. I would recommend SKOPOS NOVA anytime.

Sven Hantke, tcgroup,
Head of Enterprise Business

Vaillant Group

Usability, specific recommendations for action

We have enjoyed working with NOVA for many years. The usability of our apps and web applications has been significantly improved thanks to specific recommendations for action. Till Winkler’s team is professional, flexible and enjoys its work. It is a pleasure to work with them.

Daniela Jargon, Vaillant Group,
Senior Manager Market Research

Stadtwerke Bonn

UX Testing

Together with the federal city of Bonn, we will develop a mobility app for Bonn and the surrounding region as part of the 2035 Climate Plan. Whether BONNmobil can serve as the basis for connecting all existing mobility services in Bonn was to be evaluated through UX testing and live tests on site. SKOPOS NOVA was the ideal partner for this, professionally compiling test results covering all aspects and enabling us to develop a user-friendly solution in all respects based on the existing BONNmobil app.

Georg Bechthold, Stadtwerke Bonn,
Deputy Head of Communications and Marketing

Stadtwerke Bonn

UX Testing

Thanks to SKOPOS NOVA’s flexible and professional approach, we were able to implement UX testing for our BONNmobil app perfectly, both in terms of time and cost, within the tight project schedule.

Simon Brand, Stadtwerke Bonn,
Marketing Manager Communications Marketing

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